Terms and Conditions

1. The service

Sapa is a subscription software service for businesses (for example restaurants) that includes an AI WhatsApp concierge, business knowledge, bookings and orders, a customer database, review follow-up, customer reactivation, campaigns, and a growth dashboard.

Features may evolve as we improve the product. We will not materially reduce core paid features during a period you have already paid for without notice.

2. Accounts

• You are at least 18 years old and authorised to act on behalf of the business.
• The business information you provide must be accurate and up to date.
• You are responsible for securing your login access (email magic links and your business WhatsApp number) and for all activity under your account.

3. Pricing and payment

• Sapa is billed monthly per outlet at the price shown at checkout for your language: Indonesian Rupiah on /id (SAPA GROWTH founding Rp399,000; list Rp899,000) or US dollars on /en (Sapa Starter $19, Sapa Growth $49, Sapa Pro $99). The price you activate at stays locked while your subscription remains active.
• There is no setup fee and no long-term contract.
• Subscriptions renew automatically every month until cancelled.
• Payments are processed by third-party payment providers (Dodo Payments; Xendit where available) via card and, where available, local methods such as QRIS, virtual account, or e-wallet. We do not store your card number.
• Applicable taxes, if any, are shown at checkout.

4. Cancellation and refunds

You can cancel at any time via WhatsApp or email. Cancellation takes effect at the end of the current billing period and access continues until then.

Refunds are governed by our Refund Policy, including the 30-Day Growth Guarantee.

5. Your WhatsApp number and customer data

• You connect your own business WhatsApp number and must comply with WhatsApp/Meta terms and applicable law, including Indonesia’s Personal Data Protection Law (Law No. 27 of 2022).
• You are responsible for having a lawful basis to contact your customers.
• Your customer data remains your business’s data. We process it only to provide the service and do not use customer conversations to train public AI models.
• On request, we will export or delete your business data in line with our retention practices.

6. AI responses

Sapa uses AI to reply based on the information you provide. AI can occasionally be wrong, so keep your business knowledge accurate and monitor conversations. Sensitive matters (allergies, health, payment disputes, complaints) are handed off to your staff. You remain responsible for commitments made to your customers.

7. Prohibited use

• Sending spam, unsolicited bulk messages, or illegal, misleading, or harmful content.
• Infringing third-party rights, including intellectual property and privacy.
• Reverse engineering, overloading, or reselling the service without our written consent.

8. Third-party services

Sapa relies on third-party services such as WhatsApp, Google Maps, payment providers, and cloud hosting. We are not responsible for their outages or policy changes, including WhatsApp blocking a number because of the user’s breach of WhatsApp terms.

9. Intellectual property

Sapa owns the software, brand, and service materials. While subscribed, you receive a limited, non-exclusive, non-transferable right to use the service. You grant us permission to use your business information and content only as needed to operate the service.

10. Availability and support

We work to keep the service reliable, but it is provided “as is” and may be subject to maintenance or temporary interruptions. Support is available via WhatsApp and email on business days.

11. Limitation of liability

To the extent permitted by law, we are not liable for indirect or incidental losses or lost profits. Our total liability for any claim is limited to the fees you paid us in the 3 months before the claim.

12. Suspension and termination

We may suspend or terminate access for breach of these Terms, non-payment, fraud, or risk to others. You may end the service at any time by cancelling your subscription.

13. Changes

We may update these Terms. Material changes will be announced by email, WhatsApp, or on this site. Continued use after changes take effect means you accept them.

14. Governing law

These Terms are governed by the laws of the Republic of Indonesia. The parties will first try to resolve disputes amicably; failing that, disputes will be settled at the South Jakarta District Court (Pengadilan Negeri Jakarta Selatan).

15. Contact

• PT Maja Jiva
• Gedung Talavera Office Park Lantai 12, Jl. TB Simatupang Kav. 22-26, Jakarta 12430
• Email: hello@sapa.business