Refund Policy

1. 30-Day Growth Guarantee

If within 30 days of your first subscription payment you feel Sapa hasn’t delivered value, you can request a 100% refund of that first payment. No fine print.

The guarantee applies once per outlet, to the first subscription payment.

2. How to request a refund

Contact us via WhatsApp or email hello@sapa.business within 30 days of your first payment, including:

• Business / outlet name.
• The email or WhatsApp number used at checkout.
• Payment date or invoice / order number.

3. Processing and timing

• We confirm your request within 2 business days.
• Refunds are issued to the original payment method within 14 business days of approval. When funds appear in your account, card, or e-wallet depends on your bank or issuer.
• If the original payment method cannot receive refunds (for example some QRIS or virtual account payments), we transfer the funds to a bank account in the name of the payer or the business.

4. After 30 days and monthly renewals

Monthly renewal payments after the guarantee period are non-refundable, and there are no prorated refunds for a partial month. You can cancel at any time to stop the next charge; access continues until the end of the paid period.

5. Duplicate or incorrect charges

If you are charged twice or the wrong amount, we refund the excess in full once verified, regardless of the 30-day guarantee window.

6. After a refund

Your subscription is cancelled, access to the AI concierge and dashboard ends, and your business WhatsApp number is disconnected from Sapa. You can request an export of your business data before the account is closed.

7. Exclusions

Refunds do not apply to accounts suspended for fraud or abuse under our Terms and Conditions.

8. Contact

• PT Maja Jiva
• Gedung Talavera Office Park Lantai 12, Jl. TB Simatupang Kav. 22-26, Jakarta 12430
• Email: hello@sapa.business